Mabel Asamoah Ennin

Client Service Executive

Adenta, GH.

About

Customer-focused professional with over 3 years of progressive experience in client service and sales across healthcare, telecom, and retail sectors. Proven ability to resolve complex client concerns, manage orders, and upsell products while maintaining service excellence across diverse channels. Adept at driving high satisfaction rates, ensuring data accuracy, and executing timely follow-ups to enhance customer loyalty and operational efficiency.

Work

Teleperformance Ghana

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Technical Support Advisor (Contract)

Cantonments, Greater Accra, Ghana

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Summary

Managed daily customer interactions and resolved technical issues, ensuring high satisfaction and accurate data handling for a global BPO.

Highlights

Managed 100+ daily customer interactions across phone, email, and chat, consistently achieving a 95% satisfaction rate.

Resolved billing and account-related issues with 98% accuracy, enhancing customer trust and operational efficiency.

Contributed to team KPI attainment by ensuring rapid response times and proficient CRM utilization.

Nyaho Medical Center

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Customer Experience Executive – Team Lead

Airport Residential, Greater Accra, Ghana

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Summary

Led a team to deliver consistent, high-quality customer service, implementing training initiatives that significantly improved satisfaction scores.

Highlights

Led a team of 7 Customer Experience Executives, ensuring consistent delivery of high-quality service standards.

Elevated Customer Satisfaction (CSAT) scores from 60% to 91% by implementing targeted training and coaching sessions.

Generated actionable weekly performance reports, providing critical data for leadership's strategic decision-making.

Nyaho Medical Center

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Customer Experience Executive (Front Desk)

Airport Residential, Greater Accra, Ghana

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Summary

Managed front-desk operations and customer interactions, ensuring efficient service delivery and accurate information management.

Highlights

Managed 45+ daily customer interactions, providing timely and accurate information to enhance service delivery.

Reduced client complaints by 20% through empathetic communication and clear information dissemination.

Earned promotion to Team Lead within one year due to demonstrated exceptional performance and leadership potential.

Ison BPO (MTN Ghana)

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HR Assistant (National Service)

Tema, Greater Accra, Ghana

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Summary

Provided administrative and operational support to HR and call center departments, facilitating smooth daily operations.

Highlights

Coordinated interview schedules, managed employee documentation, and facilitated training logistics for departmental efficiency.

Provided comprehensive administrative support to both HR and call center departments, ensuring smooth operations.

Assisted with various HR functions, contributing to effective employee onboarding and record management.

Education

Aptech School of Aviation

, , Ghana
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Diploma Customer Service Management

Aptech School of Aviation

, , Ghana
→
HND Tourism & Hospitality Management

Certificates

Digital Marketing and Social Media Management

Soronko Academy

Skills

Patience

Patience.

Empathy

Empathy.

Multitasking

Multitasking.

Time Management

Time Management.

Verbal Communication

Verbal Communication.

Written Communication

Written Communication.

Organizational Skills

Organizational Skills.

Customer Support

Customer Support, Phone Support, Email Support, Chat Support.

Attention to Detail

Attention to Detail.

Client Relationship Management

Client Relationship Management.

Confidentiality

Confidentiality.

Discretion

Discretion.

Fast Learner

Fast Learner.

Order Processing

Order Processing.

Follow-up

Follow-up.

Calm Under Pressure

Calm Under Pressure.

Problem-Solving Skills

Problem-Solving Skills.

Team Collaboration

Team Collaboration.